Return Policy
At christmasfairyland.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please review our return policy below for details on how to proceed.
Returns & Exchanges
We accept returns and exchanges within 30 days of the delivery date. To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as when you received them.
Non-Returnable Items
Certain items cannot be returned or exchanged, including:
- Gift cards
- Personalized or custom-made products
- Final sale items (clearly marked at purchase)
How to Initiate a Return or Exchange
- Visit christmasfairyland.com and log into your account.
- Navigate to your order history and select the item(s) you wish to return or exchange.
- Follow the prompts to generate a return authorization.
Once your return is approved, you will receive instructions on where to send your package.
Refunds
After we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to an error on our part.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately for assistance. We may require photos of the issue to expedite your claim.
Shipping for Returns
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.
Exchanges
If you need a different size, color, or style, you may request an exchange for an item of equal value, subject to availability.
Questions?
If you have any questions about our return policy, please reach out through our customer service portal.
Thank you for shopping at christmasfairyland.com! We appreciate your business and hope you love your holiday treasures.